Warranty Policy
MOZA Racing warranty covers all defects in materials and workmanship for all products sold by http://www.mozaracing.com. Only original, unaltered, and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by improper deployment, misuse, accidents, neglect, or the natural breakdown of materials over time. Products should be returned to us for evaluation. Items with defects in materials and workmanship will be repaired, exchanged, or refunded. For more information about repair, exchange, and returns, please visit our website’s after-service policy.
Warranty Period
At MOZA racing, we offer a lifetime warranty and limited warranty for different products varying on the materials, workmanship, usage rate, and the availability of the spare parts for each product. Details as below:
| Products | Components | Warranty period |
| Wheel Bases | Main Body | 24 Months |
| Power Supply | 12 Months | |
| Cable | 6 Months | |
| Accessories | Not Applicable | |
| Steering/Racing Wheels | Main Body | 12 Months |
| Accessories | Not Applicable | |
| Pedals | Main Body | 12Months |
| Cable | 6 Months | |
| Accessories | Not Applicable | |
| Digital Dash | Main Body | 12 Months |
| Accessories | Not Applicable | |
| Extension Rod | / | 12 Months |
| Quick Release Adapter | / | 12 Months |
| E-stop Switch | / | 12 Months |
| HGP Shifter | / | 12 Months |
| HBP Handbrake | / | 12 Months |
| Universal Hub Kit | / | 12 Months |
| Table Clamp | / | Not Applicable |
| Fixed Clamp | / | Not Applicable |
| Side Mount Bracket | / | Not Applicable |
| 4 Pin to 3 Pin Adapter | / | Not Applicable |
| Product | Main components | Warranty period |
| Flight simulator | Base | 24 months |
| Steering wheel | 12 months | |
| Joystick | 12 months | |
| Throttle panel | 12 months | |
| Desktop folder | 6 months | |
| Note: Tool class wear parts are not covered by warranty | ||
| Product | Main components | Warranty period |
| Pan-tilt | Camera stabilizer | 12 months |
| Wand | 12 months | |
| Mobile phone stabilizer | 12 months | |
| Note: Tool wear parts are not covered by warranty, and batteries are not covered by warranty | ||
European Union
| Product | Main components | Warranty period |
| Flight simulator | Base | 24 months |
| Steering wheel | 24 months | |
| Joystick | 24 months | |
| Throttle panel | 24 months | |
| Desktop folder | 6 months | |
| Note: Tool class wear parts are not covered by warranty | ||
Consumers are responsible for the shipping costs when sending their product(s) back if the permission is granted by Gudsen,
Technical Support will examine and identify the problem and responsibility; Gudsen will cover all the test costs, material costs, labor costs, and delivery fees when sending the repaired product back to customers if it is a quality problem.
If the product is deemed not to be covered by this warranty, we will contact the customer to accept the repair cost, or on its option, have the product returned back to the customer;
Consumers can contact [email protected] for more details of the maintenance process;
How to Get Warranty Services?
For products under warranty service, once you have made a decision to return items, please email: [email protected] to get a Return Merchandise Authorization (RMA) number. Once we have received your return with all required documents, you will receive a refund that is in stock within 2-3 business days or get refunded within 7 business days.
For more information about Exchange and Returns, please visit our website’s after-service policy.
*We only provide refund service for orders from
MOZA Racing Official Store https://www.mozazracing.com. For orders from third-party websites or stores, we do not support refund service and we suggest you contact your original seller.