Knowledge Base

Force Feedback Weakening, Overheating, and Restart Issues

When using the wheelbase, you may encounter issues such as force feedback weakening, disappearing, or intermittent interruptions. In some cases, the wheelbase may overheat or restart automatically. Below are three common factors that may affect wheelbase performance—voltage, temperature, and force feedback—along with corresponding troubleshooting methods.

1. Voltage Issues: Preventing Power Interruptions or Drops

The Moza wheelbase requires stable and sufficient power to function properly. If you experience disconnection, automatic recalibration, or weakened force feedback during gameplay, check the following:

✅ Power Connection

• Plug directly into a wall outlet.
  Avoid using:

  • Extension cords

  • Power strips

  • Voltage converters

These may cause unstable power delivery and lead to performance issues.

✅ USB Connection

• Connect directly to a PC or Xbox USB port.
  Avoid:

  • USB hubs

  • USB extension cables

  • Connection expanders

These may cause voltage drops or signal interference.

⚠ Additional Notes

✔ Recommendations:

• PC users: Use rear USB ports, which are directly connected to the motherboard for better stability.

• Cross-testing: Connect the wheelbase to another PC or USB port to isolate system-related problems.

2. Wheelbase Temperature: Preventing Overheating

The Moza wheelbase features a direct drive motor, which naturally generates heat during operation. Moderate heating is normal, but excessive heat may reduce performance or trigger automatic shutdown as a safety measure.

✅ How to Prevent Overheating?

• Ventilation: Place the wheelbase in a well-ventilated area, away from obstructions.

• Adjust Force Feedback Settings:
  Use:

  • Pit House software (Windows)

  • Moza Racing App (Android/iOS)
    Tune FFB settings to balance performance and motor load.

• Disconnect After Use: Always turn off the PC and unplug the power and USB cables after each session.

3. Force Feedback Issues: Preventing Interruption or Fluctuation

If the wheelbase’s force feedback becomes weak, inconsistent, or disappears, the root cause may be software, game, or hardware-related.

✅ Possible Causes

• Game latency or glitches:
  Online racing games may introduce temporary input delays or bugs, disrupting force feedback. If the game stutters, it may cause the force feedback to lag or lose detail, as force feedback and the game visuals need to stay in sync frame-by-frame. 

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• Signal clipping (electrical overload):
  If FFB strength is set too high, the motor may exceed its physical limits, causing:

  • Feedback interruptions

  • Missing tactile signals

  • Inability to process added commands

✅ Solutions

• Reduce FFB intensity in-game or via Moza software.
  Lowering the load helps the motor operate within safe limits. You can increase the force feedback strength to 100% in Pit House, and lower the relevant force feedback parameters in the game to around 80%. This can effectively help prevent clipping issues.
  
  

• Test across different games to determine whether the issue is game-specific or hardware-related.

Need Help?

If your wheelbase continues to show signs of:

• Unexpected disconnections

• Force feedback loss

• Overheating or restarting issues

despite following the above suggestions, please contact Moza Technical Support (support@mozaracing.com) for professional assistance.