Knowledge Base

1. If you encounter a problem without starting MOZA Pit House, please start MOZA Pit House first, try to reproduce the problem, and then submit an error report.

2. Go to the System Settings UI (Figure 1 Step 1, 2), click "Report Error" (Figure 1 Step 3).

3. Fill in your contact information, provide as detailed a description of the problem as possible (Figure 1 Step 4). When the fault occurred, what game, what track, with what car for about how long, what kind of fault occurred, fill in the column of Symptom.

4. Click "Send Report" (Figure 1 Step 5), and save the bug report number (Figure 2). We will fix the problem as soon as we receive it.

Figure 1

Figure 2

5. If the sending fails, please refer to "Q: MOZA Pit House failed to download firmware / invalid experimental firmware command input / device activation failed / unable to connect to the Internet".

6. If the report fails to be sent, you can save the report file as a local file (Figure 1 Step 5), and send the report file to after-sales email support@mozaracing.com.

Send an error report through MOZA Pit House has a Crash / Exception for further firmware upgrade improvement and try "How to update/upgrade the firmware manually if it failed in MOZA Pit House?".

See "MOZA Pit House has a Crash / Exception" above.

This kind of problem is usually caused by insufficient hard disk space / deletion by anti-virus software / lack of access rights. Please close the anti-virus software and install MOZA Pit House, or install it to another disk.

After the wheel base or pedal is connected, the following information may be displayed:

Open Device Manager to view the status of the Base/Pedal USB device:

For Other devices in Device Manager, if you see a MOZA device whose icon has a yellow exclamation mark, you need to install the driver:

OS versions prior to Windows 7 are compatible with the Windows 7 installations included in the package. Starting from Windows 10, the STSW-STM32102 driver is no longer needed — the native inbox driver is recommended.

Installation steps:

The demo computer is running 32-bit Win7, so install the "VCP_V1.5.0_Setup_W7_x86_32bits" driver:

Enter any name for Company Name and click "Next >":

Select the installation directory and click "Next >":

During the installation, the Device Driver Installation Wizard is displayed. Click "Next >", then click "Finish":

When the installation is complete, click "Finish". Choose "No, skip this step." to skip this step:

Update driver in Device Manager:

Open Device Manager again to find MOZA devices that are not correctly identified. Right click on it, click "Update Driver Software..." :

Click "Browse my computer for driver software":

Click "Let me pick from a list of device drivers on my computer":

In the "Common hardware types" list, find "Ports (COM & LPT)", select them, and click "Next":

In the "Manufacturer" list on the left, find "STMicroelectronics". In the "Model" list on the right, select "STMicroelectronics Virtual COM Port" and click "Next":

After updated driver software, the MOZA Pit House can be attached to the base/pedal:

Enter the Experimental Function UI, input "release" in the Experimental Firmware Command, press Enter to upgrade MOZA Pit House.

On the Experimental Function UI of MOZA Pit House, there is Experimental Firmware Command. Fill in the corresponding command to switch between versions of MOZA Pit House, such as:

• The command "release" gets the latest Release version of MOZA Pit House
• The command "v1.2.0.0" gets the historical version v1.2.0.0, and does not automatically update to the latest release version
• Specific commands can get the test or beta version of MOZA Pit House and will not automatically update to the latest release version

Steps:

1. Start MOZA Pit House and enter the Experimental Function UI (Steps 1 and 2). Click "Run as admin" (Step 3) in the Experimental Firmware Command, restart the program, then re-enter this UI and enter the valid experimental firmware command, press Enter (Step 4). You can also click the button below (Step 5) instead of entering the command.

2. In the upgrade dialog box that pops up, click "Update" to upgrade MOZA Pit House.

3. After clicking "Update", MOZA Pit House will automatically exit and launch "Maintain MOZA Pit House".

4. Update components as prompted, click "Restart" to continue updating other components when you reach the "Finished" page, and click "Quit" until "No updates available" is displayed. End the upgrade and restart MOZA Pit House.

The beta version has two meanings: the beta version of MOZA Pit House, and the MOZA Racing device firmware that can be updated to the beta branch under this version.

1. Enter the beta version command in the Experimental Firmware Command, upgrade and relaunch MOZA Pit House; you can see that the title bar shows "Beta".

2. Go to the Upgrade UI and click "Upgrade all in one click" to upgrade device firmware to beta version and experience new functions.

The beta version of MOZA Pit House may have stability or other functionality issues and unlike the release version, it does not automatically update the software. So be sure to return to the release version after the experience.

The beta branch firmware of MOZA Racing devices may have added new features or fixed some issues unrelated to MOZA Pit House. In this case, the beta firmware can be retained or returned to the release version.

1. Enter "release" in the Experimental Firmware Command, upgrade and relaunch MOZA Pit House.

2. Upgrade the device firmware (if necessary) and roll back to the release version.

Select the appropriate historical version in the Experimental Firmware Command to roll back. If the current MOZA Pit House is in beta, please go back to the release version.

Download the Offline Firmware Update Tool from MOZA Pit House Downloads page and extract it to any path. Close MOZA Pit House first (otherwise it will conflict with the Offline Firmware Update Tool).

1. Open FmwUpdateTool_bin_vx.exe. After each MOZA Pit House firmware update, you need to download the Offline Firmware Update Tool again to update to the latest firmware.

The interface prompts that the port is occupied — close MOZA Pit House. Gray button = device not detected.

2. After closing MOZA Pit House, the tool will display green or red buttons, meaning the device is detected. Click the [en/中] button in the upper right corner to switch language.

Green/red buttons = Base, Motor, and Steering Wheel detected. Gray buttons = Display and Pedals not connected.

3. Understanding the interface:

Green button = device is in app mode (game can be played, but firmware may need updating).
Red button = device is in boot mode (firmware upgrade in progress; must upgrade to play).

4. Determine which device needs a firmware update, and click the button for that device. If unsure, update each device in turn.

5. Example — updating an R9 Base: Click [Update Base], wait for the progress bar to finish. If stuck or failed, screenshot the command line terminal on the left and send to after-sales.

6. Proceed with Motor, Steering Wheel or other device updates if necessary.

7. If [Cannot get hardware version, please retry] appears, turn off the base and the offline firmware upgrade tool, then reopen and click [Update Steering] several times (wait 3+ seconds between clicks).

8. Once all device buttons turn green, all firmware has been updated to the latest version.

9. Close the offline firmware update tool, reopen MOZA Pit House, go to the firmware upgrade page, and click [Version Checking] to verify all devices are on the latest firmware.

"App mode, Already the latest firmware version" = all updated.

10. After confirming the firmware is updated, you can play normally.

1. Open the Show Windows background images page:

2. Change display size to 100%:

3. Open the MOZA Pit House System Settings page, disable DPI Scaling, and restart the program:

4. Open the Show Windows background images again and set the display size to the original value.

There may be two reasons for not being able to connect to the Internet:

1. VC library not installed correctly

Be sure to install the following two versions of the VC library:

2. Firewall restricts network communication

Take Windows Defender Firewall as an example. Open "Windows Defender Firewall with Advanced Security":

In Inbound Rules and Outbound Rules, find the rule that blocks MOZA Pit House network communication and disable the rule:

Restart MOZA Pit House and test whether the network is normal.