Shipping Help & FAQs

• U.S. – mainland U.S. orders (excluding non-contiguous islands)
• Germany – EU orders (excluding non-contiguous islands)
• UK – UK orders
• China – international orders not covered above

Each order is shipped from the warehouse closest to your region whenever possible.

You can instantly check real-time stock availability through our AI assistant on our official website.

How to check:

1. Stay on any shop page for about 5 seconds.

2. Look for a small "?" (Help) icon appearing in the corner of your screen and click it.

3. Ask the AI a full question including the product and your country, for example: "Is the [Product Name] in stock in [Your Country]?" (e.g., "Is the R5 Bundle in stock in the US?" or "Is the KS Wheel in stock in Germany?"). The AI will then instantly provide the local stock status.

Your total delivery time consists of two separate phases:

1. Order Processing (Before Shipping): It takes 1–3 (up to 5 days for international orders) to pack your items at our warehouse.

2. Shipping Transit (On the Road): * Domestic Shipping: 3–7 days after dispatch.

   • International Shipping: 10–15 days after dispatch.

Total Time = Warehouse Processing + Shipping Transit Time.

(Note: For Backorder items, processing begins only after new stock arrives at our warehouse).

Once your order enters the shipping phase, modifications aren’t possible. For address changes or adjustments, contact us immediately and include "change address" in your support ticket for faster processing.

We automatically assign carriers to ensure reliable delivery:

• U.S. orders: USPS (small items) / UPS (larger items such as bases and wheels)
• Germany orders: DPD or DHL Paket

If you prefer a specific carrier, leave a note in your order comments — we’ll accommodate if possible.

Items may ship from different warehouses. For example, bases and wheels in most bundles (except R5, R3, and Trucking Bundles) are dispatched separately. Check your order details for item-specific shipping status.

Tracking numbers may take up to 2 days to activate. Confirm your email is correct (check spam/junk folder). If there’s no update after 3–5 days, contact us for assistance.

• International shipments: Updates may take 8–10 days due to customs or shipping processes.
• Domestic shipments: Contact us if no update is received within 5 business days.

Once shipped, you’ll receive an email with your tracking number to monitor delivery status.

Take a photo of the product/items, shipping label, and SKU label, then contact our support team. We’ll guide you through returns, exchanges, or replacements.

Contact us with your complete address. We will reship your order promptly.

• Domestic orders: You may refuse delivery.
• International orders: Do not refuse delivery. Contact us first; we’ll guide you on next steps.

Certain products may require additional processing time due to stock transfers or production schedules. We’ll notify you via email with updated shipping estimates.

Not always. Items may ship separately from different warehouses. Track each package using the provided tracking numbers for full visibility.

Yes! For many international shipments, we use DDP (Delivered Duty Paid) service to make your delivery as smooth as possible.

• Eligible countries: United States, EU countries, and other regions that support DDP shipping.
• How it works: We ship from China → handle customs clearance on your behalf → deliver to a local warehouse → final delivery to you.
• Delivery time: Typically 10–15 days from shipment label creation date.
• Cost: Shipping fees at checkout include customs duties — no hidden costs.