Overview:
We are currently upgrading our account system to improve your experience. During this update, some customers in the United States, Canada, and Mexico who have previously placed orders may experience issues using their MOZA Points or store credits on the MOZA Racing US site. Rest assured, all points and credits will be fully restored after the system migration is complete.
Important Information:
- Points & Store Credits for North America: Some customers who have placed orders previously may not be able to use their points or store credits on the MOZA Racing US site during the update.
- Recovery of Points & Store Credits: All points and credits will be fully restored after the system migration is complete.
- Placing Orders in North America: If you're ordering from the United States, Canada, or Mexico, please ensure you are on the MOZA Racing US site for your purchases.
How to Use Points or Credits During the Update:
- Contact Us via Help Widget: Reach out using the help widget on our website.
- Select 'MOZA Points' as the Issue Type: This helps us quickly address your concern.
- Provide Your Account Email & Screenshots: Include screenshots showing your points or credits balance, and your account email.
- Manual Import: Our team will manually import your points or credits, so you can use them without any delays.
If you have any questions or need further assistance, don’t hesitate to reach out. We’re here to help!