Payment Methods
We accept the following forms of payment:
- Maestro
- Mastercard
- Paypal
- Visa
Note:
- If you pay by credit card or debit card, we will receive temporary authorization to charge your card once you have completed the payment process. We will charge you when we ship your order or when the temporary authorization ends, whichever comes first.
- Different forms of payment cannot be combined and you can only use one bank card for each order.
- If a PayPal dispute occurs before shipment, the order will be held because PayPal will withhold payment under such circumstances. Please settle the dispute to proceed with the order.
- If your order status shows pending, please do not worry, we will arrange the shipping when the payment process is completed.
- Please kindly note that we do not provide cash on delivery service.
- If you experience any problems with your payment please contact our online customer service at the support center or email info@mozaracing.com
FAQ:
1. Can not checkout?
Have technical issues checking out? From our experience, checkout issues are typically related to the web browser being used. So if you’re having some technical difficulties, the first step is to upgrade to the latest version of one of the following browsers:
Google Chrome
Mozilla Firefox
Apple Safari
Note: We do not recommend using Internet Explorer at this time, as it tends to clash with the HTML5 and JavaScript behaviors used by our site.
If you’re still having issues after using a different browser and upgrading to the latest version, try a few of these steps:
1) Access our site using your browser’s safe mode.
2) Clear your browser’s cache and cookies. (Here’s how.)
3) Disable any add-ons or extensions that might be running.
4) Ensure Java has been updated to the latest version, which is available here.
Fingers crossed that these steps help fix any issues you’re having! If you need some help performing any of the troubleshooting steps above, contact us by clicking the “Submit a request” link.
2. How to apply the coupon code when checking out.
It’s super easy! When checking out, enter your code in the “Coupon Code” box on the cart page. Click “APPLY COUPON” and the discount will automatically be applied toward the order total.
3. Why is my coupon code not working?
1. Maybe your coupon code has already expired, you can contact us at any time, we will do everything for you to solve the problem.
2. Discount codes don’t stack. If you have a 10% discount, they can’t also use a “free shipping” coupon. Only one discount at a time can apply to a single order.
Resolution: Use the higher discount code on your order.
4. Do I have to pay extra fees If I purchase the items?
It depends on your payment method. If you are paying for your order with an international bank card, the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge foreign conversion fees. Please contact your bank or credit card issuer for any questions regarding these fees.
5. When will my order be arranged after the payment?
After receiving the payment, MOZA Racing will arrange shipping in 2-4 workdays if the item is in stock. For those that are out of stock, our support team will contact you by email.
6. How long does a refund take to process?
Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.
7. Is my Personal Payment Profile secure?
We understand that online transaction security is very important. We will take all necessary security measures to protect your credit card and Paypal account.
8. Should I use spaces or dashes when I enter my credit/debit card number?
No. Enter your credit/debit card number without any spaces or special characters. It should be entered as a continuous string of numbers.
9. Does my billing address have to match the address on file with my credit card?
Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.
. Why is my credit card being rejected?
There are many possible reasons for a credit card not being accepted: The card is expired.
- You have reached or exceeded your credit limit.
- You have exceeded your daily charge limit.
- A computer at either end of the transaction is having technical problems.
If you have problems submitting your credit card payment you can submit a ticket for help. When you contact Customer Service you may be asked for any error message numbers you received, as well as the reference number seen in the shopping cart.
